What is the cause?

You are a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as required when the Created On date field does not equal the Modified On date field.

You activate the business rule. The form does not mark the specified fields as required when the condition is met.

You need to determine the cause of the issue.

What is the cause?
A . the Created On and Modified On date fields are not included on the form.
B . the Created On and Modified On date fields are in a hidden tab on the form.
C . Created On and Modified On are system fields and cannot be used in business rules.
D . the fields to be required are set to Optional at the field property level.

View Answer

Answer: A

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-rules­recommendations-apply-logic-form