Which of the following statements is true?

You assign a case to a user named User A.

User A is not available to work on the case. The customer service manager moves the case to the queue for User B.

Which of the following statements is true?

A. User A still owns the case, but the case is located in the queue for UserB.

B. The customer service manager now owns the case.

C. User B now owns the case.

D. The case is not moved to the queue for User B until User A approves the move.

View Answer

Answer: D