What are two possible ways to achieve the goal?

You use the interactive service hub to manage cases.

Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case.

You need to ensure that search returns relevant results.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
A . Relate the article to one or more categories.
B . Relate the article to a more relevant subject.
C . Update the article description.
D . Add additional keywords.

View Answer

Answer: A,C