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Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.
Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.
A . a case is created as the result of a record creation rule
B . a case was created before the routing rule was activated
C . a case is created by using a convert to case action
D . a case is created manually
Answer: B,D
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