Which two statements are true?

You implement the Unified Service Desk (USD). You plan to implement a window navigation rule.

Which two statements are true? Each answer represents a complete solution.
A . You must populate the form and entity or URL fields for specific rules.
B . Rules are evaluated based on the order number,
C . You must use the display name to reference the entity in the rule.
D . You must configure default rules so that they are evaluated first

View Answer

Answer: C, D