EXIN SIAMF EXIN BCS Service Integration and Management Online Training
EXIN SIAMF Online Training
The questions for SIAMF were last updated at Nov 22,2024.
- Exam Code: SIAMF
- Exam Name: EXIN BCS Service Integration and Management
- Certification Provider: EXIN
- Latest update: Nov 22,2024
What is the challenge of a legacy contract not being fit for purpose?
- A . aligning contractual requirements with the new SIAM model
- B . balancing the level of control against expected benefits
- C . the customer does not get what they expect
- D . understanding the expected benefits and costs
What is an activity of the Run and Improve stage of the SIAM roadmap?
- A . approve the full business case
- B . introduce service providers
- C . operate governance structures
- D . understand the marketplace
What is a disadvantage of the hybrid service integrator structure?
- A . The customer can inadvertently develop a long term dependency on the service integration partner.
- B . The customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.
- C . The high level of dependency on the service integrator adds risks to continuity.
- D . The service integrator might be perceived to be biased, even if this is not the case.
What is an objective of the Discovery and Strategy stage of the SIAM roadmap?
- A . complete the design of the SIAM model
- B . establish the SIAM transition project
- C . put in place and in use the new SIAM model
- D . obtain full approval of the SIAM model
What is a benefit of adopting SIAM for an organization?
- A . SIAM enables effective contracts between the service integrator and the service providers.
- B . SIAM makes service providers accountable for the end-to-end delivery of services.
- C . SIAM provides a single point of control for the integrated delivery of services.
- D . SIAM provides service providers with a tool to support their internal processes.
Which process ensures that service performance meets agreed requirements?
- A . change management
- B . incident management
- C . project management
- D . service level management
A service provider wants to deploy a change that will affect the end-to-end service. Who is responsible for confirming that the change has been evaluated for risk?
- A . change management forum
- B . integrated change advisory board
- C . service owner
- D . service provider
In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?
- A . customer organization
- B . lead supplier
- C . prime vendor
- D . service integrator
What is an objective of the Run and Improve stage of the SIAM roadmap?
- A . design processes
- B . implement processes
- C . manage processes
Which process records and manages service issues that are interrupting the availability of a service?
- A . change management
- B . incident management
- C . problem management
- D . request fulfillment
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