ITIL ITILFND_V4 ITIL 4 Foundation Online Training
ITIL ITILFND_V4 Online Training
The questions for ITILFND_V4 were last updated at Dec 22,2024.
- Exam Code: ITILFND_V4
- Exam Name: ITIL 4 Foundation
- Certification Provider: ITIL
- Latest update: Dec 22,2024
Question #1
Which is recommended as part of the ‘progress iteratively with feedback’ guiding principle?
- A . Prohibit changes to plans after they have been finalized
- B . Organize work into small manageable units
- C . Reduce the number of steps that produce tangible results
- D . Analyse the whole situation in detail before taking any action
Question #2
What is included in the purpose of the ‘continual improvement’ practice?
- A . Ensuring that delivery of services is properly assessed, monitored, and improved against targets
- B . Identifying and continually improving relationships with and between stakeholders
- C . Creating collaborative relationships with key suppliers to realize new value
- D . Aligning the organization’s practices and services with changing business needs
Question #3
Which term is used to describe removing something that could have an effect on a service?
- A . A change
- B . An incident
- C . An IT asset
- D . A problem
Question #4
How does the ‘incident management’ practice set user expectations?
- A . By using collaboration tools to communicate effectively
- B . By agreeing, and communicating target resolution time
- C . By assigning resources to ensure that all incidents are resolved as quickly as possible
- D . By automated matching of incidents to known errors
Question #5
What is the difference between the ‘incident management’ and ‘service desk’ practices?
- A . Incident management resolves complex issues, service desk resolves simpler issues
- B . Incident management restores service operation, service desk provides communication with users
- C . Incident management manages interruptions to services, service desk monitors achieved service quality
- D . Incident management resolves issues service desk investigates the underlying causes of issues
Question #6
What is a user?
- A . The role that uses services
- B . The role that authorizes budget for service consumption
- C . The role that defines the requirements for a service
- D . The role that directs and controls an organization
Question #7
Which is a description of service provision?
- A . Activities that an organization performs to deliver services
- B . Away to help create value by facilitating outcomes that service consumers need
- C . Cooperation between two organizations to ensure that a service delivers value
- D . A formal description of one or more services, designed to address the needs of a service consumer
Question #8
How do ‘continual improvement registers’ help to create value?
- A . By monitoring achievement against service level targets
- B . By making improvements visible
- C . By assigning change authorities for change requests
- D . By documenting all improvement ideas in a single place
Question #9
Which statement about the inputs and outputs of the value chain activities is CORRECT?
- A . Inputs and outputs are fixed for each value chain activity
- B . Each value chain activity receives inputs and provides outputs
- C . Some value chain activities only have inputs, whereas others only have outputs
- D . The organization’s governance will determine the inputs and outputs of each value chain activity
Question #10
What is the value of a service?
- A . A result for a stakeholder enabled by the outputs of the service
- B . A tangible or intangible deliverable of the service
- C . The amount of money that is created or saved for the service consumers by using the service
- D . The benefits, usefulness, or importance of the service, as perceived by the stakeholders
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There’s an error in question 3. The correct answer is change: A change is the “addition, modification, or removal of anything that could have a direct or indirect effect on services”.
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