Which QUESTION NO: could you ask to demonstrate the importance of support service?
Your customer tells you he is not considering support services since the products they are using have a
warranty.
Which QUESTION NO: could you ask to demonstrate the importance of support service?
A . Who in your company can fix the issue if it occurs during normal business hours?
B . What happens if a problem occurs on the weekend or a holiday?
C . What happens if the product experiences a hardware defect?
D . How many hardware issues has your company experienced?
Answer: D
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