What should the technical specialist tell the customer?

A customer has an older IBM storage subsystem and wants to know where to find the Service Discontinued date for the product.

What should the technical specialist tell the customer?
A . Check IBM Digital Techline Center.
B . Check IBM SSIC webpage.
C . Check the IBM sales manual
D . Check the IBM Knowledge Center.

View Answer

Answer: D

Explanation:

When service is discontinued, corrections to known problems remain available, but the development team

is redirected to other work, and no new, tested corrections will be generated for general use. Known

problems may be reviewed and ordered via electronic vehicles such as the internet (e.g.,

http://www.ibm.com/support) however support provided by the IBM Client Support representatives, will be

discontinued.

References:https://www-304.ibm.com/support/customercare/sas/f/handbook/offerings.html