What are three possible reasons why the emails are not sent?

You observe that some marketing emails that are part of customer journeys are not sent out. Information

about the emails displays in Customer Journey Blocked Email Insights.

You need to determine the cause for the issue.

What are three possible reasons why the emails are not sent? Each correct answer presents a complete

solution.
A . A Dynamics 365 internal error prevents email sends.
B . The contact has unsubscribed from receiving marketing emails.
C . The contact has been added to a suppression segment.
D . The contact record has a lowered General Data Protection Regulation (GDPR) consent level.
E . The contact’s email server was not online when the email was sent.

View Answer

Answer: BCD

Explanation:

https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/insights