What are information technology Service Management (ITSM) framework, such as the infrastructure Technology Infrastructure Library (ITILv3) and The Open Group Architecture Framework (TOGAF)?

What are information technology Service Management (ITSM) framework, such as the infrastructure Technology Infrastructure Library (ITILv3) and The Open Group Architecture Framework (TOGAF)?
A . They are Internet Engineering Task Force (IETF) standards that provide evolving guidelines and best practices for IT design and management
B . They are high-level approaches that provide recommendations and best practices for IT design management
C . They are industry-wide standards that provide guidelines for enterprise design and management
D . They are Internet Engineering Task Force (IETF) standards that define proper network design

View Answer

Answer: B

Explanation:

Reference:http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library