What are the three types of metrics that an organization shouldcollect to support continual service improvement (CSI)?

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What are the three types of metrics that an organization shouldcollect to support continual service improvement (CSI)?
A . Return on investment (ROI), value on investment (VOI), quality
B . Strategic, tactical and operational
C . Critical success factors (CSFs), key performance indicators (KPIs), activities
D . Technology, process and service

Answer: D

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