PECB ISO-IEC 20000 Foundation ISO/IEC 20000 Foundation Exam Online Training
PECB ISO-IEC 20000 Foundation Online Training
The questions for ISO-IEC 20000 Foundation were last updated at Feb 20,2025.
- Exam Code: ISO-IEC 20000 Foundation
- Exam Name: ISO/IEC 20000 Foundation Exam
- Certification Provider: PECB
- Latest update: Feb 20,2025
Question #1
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?
- A . Technical, information, and financial
- B . Technical, work areas, and service desk
- C . Financial, suppliers, and service desk
- D . Information, suppliers, and work areas
Question #2
Which statement about the use of technology and tools to achieve and maintain certification is correct?
- A . The use of technology is mandatory
- B . The technology and tools used shall be assessed during the audits
- C . Any tools used shall be listed on the ISO catalogue of approved tools
- D . The data reported from the tools can be used to provide evidence for audits
Question #3
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?
- A . ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
- B . ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
- C . An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
- D . It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
Question #4
Which is not an example of configuration information for a CI?
- A . Relationship with other Cis
- B . Unique identification
- C . Feature of a service
- D . Status
Question #5
What should be done to handle risks and opportunities?
- A . Avoid, reduce, and transfer
- B . Plan, do, check, and act using Deming’s cycle
- C . Record, classify, fulfill, and close
- D . Determine, document, and plan actions
Question #6
What is the intent of incident management?
- A . To restore services as quickly as possible
- B . To match new incidents to known errors
- C . To track problems into the known error database
- D . To communicate with customers as to future service disruptions
Question #7
at is the difference between a nonconformity and an observation?
- A . A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement
- B . A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor
- C . They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted
- D . They are different names for the same thing
Question #8
What is not an input to manage continual improvement?
- A . Governance of process operated by other parties
- B . Problem records
- C . Relevant directives from top management
- D . Optimized resource utilization or risk reduction
Question #9
What is an audit observation?
- A . A conformity to the standard where there is an opportunity for improvement
- B . A recommendation that has to be actioned
- C . A finding against an area which is NOT in the scope of the standard
- D . A non-fulfilment of a requirement
Question #10
During an audit, what is an observation?
- A . A recommendation that has to be actioned
- B . A non-fulfillment of a requirement
- C . A conformity where there is an opportunity for improvement
- D . A finding against an area which is NOT in the scope of the standard
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