Genesys GCX-SCR Genesys Cloud CX: Scripting Certification Online Training
Genesys GCX-SCR Online Training
The questions for GCX-SCR were last updated at Feb 20,2025.
- Exam Code: GCX-SCR
- Exam Name: Genesys Cloud CX: Scripting Certification
- Certification Provider: Genesys
- Latest update: Feb 20,2025
The ___________ tab in the right pane lists the errors in the script and helps you to locate them.
- A . Validation
- B . Actions
- C . Debug
- D . Container
You can modify the data type of a variable once it has been created.
- A . True
- B . False
Which of the following statements about templates in scripting are true? (Choose two.)
- A . Script templates are entire scripts that have been packaged for reuse.
- B . Use a component template when you create a new script.
- C . A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.
- D . Component templates are parts of a page that you can reuse in other scripts.
Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer’s first name on the script page. Help him by choosing the correct syntax.
- A . {(Outbound.First Name)}
- B . ((Outbound.First Name))
- C . Outbound.First Name
- D . {{Outbound.First Name}}
Using the ___ action in the call flow, you can transfer data to Scripts.
- A . Get Participant data
- B . Call data action
- C . Set Participant data
- D . Update data
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.
- A . 2,4,1,3
- B . 2,3,4,1
- C . 1,2,3,4
- D . 2,4,3,1
Select the categories of Prompts in Architect. (Choose two.)
- A . User
- B . Menu
- C . Data
- D . System
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.
- A . It is not possible to share a script between the organizations.
- B . Export the script templates from Org A and import them into Org B.
- C . Export the scripts from Orq A and import them into Orq B.
- D . Export the component templates from Org A and import them into Org B.
Select the correct tab to add multiple pages to your script.
- A . 1
- B . 2
- C . 3
- D . 4
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
- A . Resend the invite.
- B . Add John to Genesys Cloud CX again so that a new invitation will be generated.
- C . Submit a ticket to Genesys Cloud CX support.
- D . Tell John to be patient and wait for the email to arrive.
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