SAP C_C4H51_2405 SAP Certified Associate – Implementation Consultant – SAP Service Cloud Online Training
SAP C_C4H51_2405 Online Training
The questions for C_C4H51_2405 were last updated at Feb 21,2025.
- Exam Code: C_C4H51_2405
- Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
- Certification Provider: SAP
- Latest update: Feb 21,2025
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A . Create and assign a survey to a ticket
- B . Configure a response template
- C . Integrate an external knowledge base
- D . Set up a knowledge base for service contracts
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.
- A . Ticket type
- B . Channel direction
- C . Notification type
- D . Mashup service
- E . Channel type
Which object is mandatory to integrate emails in tickets?
- A . Service organization
- B . Branding template
- C . Document type
- D . Service level agreement
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.
- A . Set scoping questions and outgoing email details in fine-tuning.
- B . Create an email template for responses.
- C . Create an account with the email address of the customer.
- D . Configure the email address in the communication channel.
- E . Set up service categories and service catalogs.
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.
- A . Activate the scoping item Function Locations
- B . Activate the scoping item "Do you want to support email channels for corporate accounts?"
- C . Maintain an email address
- D . Activate the Messaging Service communication channel
Where can you keep track of new and modified knowledge base articles?
- A . Knowledge base fine-tuning activity
- B . Solution finder
- C . Broadcast
- D . Feed
Which of the following is possible when creating tickets in the Agent Desktop?
- A . You can create knowledge articles.
- B . You can manually select the SLA.
- C . You can select multiple registered products in a single ticket.
- D . You can manually assign a maintenance plan.
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.
- A . Create a Web service with SAP Knowledge Central by NICE.
- B . Create knowledge base articles in SAP Service Cloud.
- C . Configure the relevant question in scoping.
- D . Create a validation rule.
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.
- A . Add a reference to a service contract
- B . Add a reference to an account
- C . Use email as a response to a ticket
- D . Add an account team member
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A . External pricing
- B . Products
- C . Social media profiles
- D . Accounts
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