Atlassian ACP-420 Atlassian Managing Jira Projects for Cloud Online Training
Atlassian ACP-420 Online Training
The questions for ACP-420 were last updated at Mar 01,2025.
- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Mar 01,2025
How can agents efficiently use the feature to share articles as comments with customers?
- A . By copying and pasting the URL
- B . By using the ‘Share as comment’ feature
- C . By emailing the link separately
- D . By asking customers to search the help center
What is the main benefit of grouping customers into organizations?
- A . Easier global permissions management
- B . It automatically assigns them to all projects
- C . Simplifies communication and management of permissions
- D . None; it’s merely for sorting purposes
Which of the following is not a part of managing project roles?
- A . Assigning users to roles
- B . Creating new roles at the project level
- C . Managing role permissions
- D . Setting up global permissions
What is a key difference between internal and external comments?
- A . Internal comments can be seen by all users
- B . External comments are visible only to project admins
- C . Internal comments are only visible to team members within your organization
- D . There is no difference
What is an effective strategy for setting up notifications for team members?
- A . Enable all notifications for transparency
- B . Customize notifications based on role and project involvement
- C . Disable all notifications to avoid distraction
- D . Only enable notifications for project leads
How can you create a new issue in a Jira Service Project?
- A . Right-click on the dashboard
- B . Use the ‘Create’ button on the top menu
- C . Send an email to the project admin
- D . All of the above
Categories help _______ articles in a way that makes them easier to find.
- A . hide
- B . delete
- C . organize
- D . duplicate
When might an administrator choose to unlink a Confluence space from a Jira service project?
- A . When the project is completed
- B . When the linked space is no longer relevant
- C . When there is too much traffic on the site
- D . All of the above
What is the main functionality provided by integrating Jira Service Management with Halp?
- A . Automated SLA tracking
- B . Creating tickets from Slack conversations
- C . Managing project resources
- D . Real-time customer feedback analysis
A portion of the permission scheme used by project HELP is shown:
Mike viewed and commented on issue HELP-5, but complained that he cannot see the SLA information. Others can.
What does Mike definitely need?
- A . Project Role (Administrators)
- B . Project Role (Users)
- C . Project Role (Service Desk Team)
- D . Project Role (Managers)
- E . Jira Service Management product access
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