What is the best course of action?

Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.

The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model

What is the best course of action?
A . Ask the service integrator after they are appointed to create customized role profiles.
a. Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem
B . Create a framework for generic role profiles for the retained capabilities
C . Ask staff to apply for a new role with the service providers in the new SIAM ecosystem
D . Create customized role profiles for all parties in the new SIAM ecosystem
a. Determine which staff has the right capabilities for their new role
E . Have the staff do assessments based on generic role profiles from a framework – Fire those staff from the original organization that are lacking SIAM skills

View Answer

Answer: C

Explanation:

Context and Issue Identification:

The CIO is concerned about the retained capabilities’ ability to perform their new roles in the SIAM model designed by SIAMRUS.

OUTSCO has been selected as the external service integrator but not yet appointed.

Customized Role Profiles:

Creating customized role profiles for all parties involved ensures that each role is clearly defined with specific responsibilities, skills, and competencies required.

This approach allows for a tailored fit to the organization’s unique needs and the specific requirements of the SIAM model.

Assessment of Capabilities:

Determining which staff have the right capabilities for their new roles ensures that the right people are placed in the right positions.

This process involves assessing the current skills and competencies of staff and matching them to the new role profiles.

Avoiding Generic Solutions:

Using generic role profiles may not address the specific needs and context of the organization and its SIAM ecosystem.

Customized profiles provide a better alignment with the strategic goals and operational requirements.

Reference: SIAM Professional Body of Knowledge (BoK), Chapter on Roles and Responsibilities

ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management