In the event of a technical issue during Slack migration, who should the client contact first for resolution?

In the event of a technical issue during Slack migration, who should the client contact first for resolution?
A . Contact Slack’s customer service directly for all technical issues
B . The client should try to resolve the issue independently before reaching out for assistance
C . The Partner’s consulting team, as they are the primary point of contact and responsible for managing the migration
D . A third-party IT service provider not involved in the migration project

Answer: C

Explanation:

The Partner’s consulting team, as they are the primary point of contact and responsible for managing the migration The client should first contact the Partner’s consulting team for any technical issues during migration. The Partner’s team is responsible for overseeing the migration and is equipped to either resolve the issue or escalate it appropriately to Slack if necessary.

Option A is incorrect because the primary point of contact should be the Partner’s team, not Slack’s customer service, for migration-related issues.

Option B is incorrect as attempting to resolve technical issues independently could lead to further complications.

Option D is incorrect because involving a third-party IT service provider not associated with the migration can lead to miscommunication and inefficiency.