What should the project manager do to avoid this risk?

A project manager identified a risk of communication issues with the client which may impact the project schedule. A member of (he sales team advises that this client prefers face-to- face conversations.

What should the project manager do to avoid this risk?
A . Record this risk and the clients preference in the risk register.
B . Ask the sales person to lead the communication with the client
C . Call the client and advise that online communication is easier and faster.
D . Meet the client and plan tor critical milestone meetings.

View Answer

Answer: D

Explanation:

The project manager should address the communication risk by meeting the client’s preference for face-to-face conversations. This can be achieved by planning face-to-face meetings for critical milestones.

Communication issues with the client are a potential risk that can affect the project scope, schedule, quality, and stakeholder satisfaction. To avoid this risk, the project manager should align the communication methods and preferences with the client’s expectations and needs. If the client prefers face-to-face conversations, the project manager should respect that and meet the client in person whenever possible. This can help build trust, rapport, and clarity between the project manager and the client. The project manager should also plan for critical milestone meetings with the client to review the project progress, deliverables, and feedback. This can help ensure that the project is on track and meets the client’s requirements and satisfaction.

Reference: PMI, 2017. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) C Sixth Edition. Newtown Square, PA: Project Management Institute, Inc., pp. 376-3771