Which of the following solutions would be BEST?

An institution wants to implement software solutions to help manage the internal flow for formally responding in writing to citizens’ complaints.

Which of the following solutions would be BEST?
A . Enterprise resource planning and end user applications
B . Electronic document and record management systems
C . Customer relationship management and databases
D . Content management and financial systems

View Answer

Answer: B

Explanation:

Electronic document and record management systems would be the best software solutions to help an institution manage the internal flow for formally responding in writing to citizens’ complaints. Electronic document and record management systems are software systems that help organizations create, store, organize, manage, track, and distribute electronic documents and records. Electronic document and record management systems can help to improve efficiency, productivity, collaboration, compliance, and security of document and record management processes and workflows3