Affected services

Affected services
A . 1 and 2
B . 2 and 3
C . 3 and 4
D . 1 and 4

Answer: C

Explanation:

When a problem record is created, it typically includes information about the associated configuration items (CIs) and affected services. This information is crucial for understanding the scope of the problem and how it impacts the service infrastructure. Identifying CIs helps in root cause analysis, while affected services clarify the business impact.

Investigation results and problem solutions (Options 1 and 2) come later in the problem management process after the problem has been analyzed and resolved.