Why will this NOT be sufficient ‘monitoring and event management’ capability?

A value stream mapping exercise has noted that the service provider monitors all components that are visible to the service consumers.

Why will this NOT be sufficient ‘monitoring and event management’ capability?
A . Because the wrong stakeholders may have been consulted
B . Because most technology components include monitoring and event management capabilities by default
C . Because other components may be essential for the service to be available
D . Because it is important monitor development and teat environments

View Answer

Answer: C

Explanation:

In the context of Monitoring and Event Management, ITIL 4 emphasizes the importance of monitoring not only the components visible to service consumers but also the underlying components that may not be directly visible but are critical for the overall service availability. This includes infrastructure, databases, and other back-end systems that, if compromised or unavailable, can still affect the service.

Other Components Essential for Service Availability (Answer C – Correct): Monitoring only the visible components of a service is insufficient because critical infrastructure and other underlying components may fail without being immediately visible to consumers. Effective monitoring must include all the components that contribute to the functioning of the service, even those hidden from the service consumer’s view. Failure to monitor these can result in unexpected service outages. Wrong Stakeholders (Answer A – Incorrect): While consulting the right stakeholders is essential, the main issue in this scenario is the lack of monitoring of essential, non-visible components. Technology Components Including Monitoring by Default (Answer B – Incorrect): Although some technology components include monitoring capabilities by default, it does not guarantee that all necessary components are being monitored adequately. This answer does not address the full scope of monitoring required.

Monitoring Development and Test Environments (Answer D – Incorrect): Monitoring test and development environments can be useful, but the question is about ensuring that essential components for live services are being monitored. ITIL 4

Reference: Monitoring and Event Management Practice: ITIL 4 highlights that all components, both visible and invisible to consumers, need to be monitored to ensure complete service availability and performance.