Which practice would MOST help to improve this situation and how?

An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas.

Which practice would MOST help to improve this situation and how?

Relationship management, by developing and communicating values and principles Which is an example of planning for value co-creation?
A . k
B . 5px;">Agreeing with a customer the service desk team’s response times for each method of user contact</li>

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Answer: B