Which of the following capabilities of the provider search would a customer service Agent use to help payers to find the right provider? (Choose Three.

Which of the following capabilities of the provider search would a customer service Agent use to help payers to find the right provider? (Choose Three.
A . Use Provider search in an authenticated community page
B . Use provider search in an unauthenticated community page
C . Control the list of the fields displayed in the search panel and search results
D . Use custom fields defined in healthcare provider and healthcare Practitioner Facility entities as part of the search provider.
E . Use custom fields defined in any entities within the Provider data model in Health cloud as part of the search component.

View Answer

Answer: A, C, D

Explanation:

According to the Salesforce documentation, the following capabilities of the provider search would a customer service agent use to help payers find the right provider:

Control the list of fields displayed in the search panel and search results. The provider search allows customer service agents to customize which fields are displayed in the search panel and search results for different types of providers or facilities. This helps them find the most relevant information quickly and easily.

Use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search provider. The provider search allows customer service agents to use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search criteria or filters. This helps them narrow down their search results based on specific attributes or preferences.