Using the ___ action in the call flow, you can transfer data to Scripts.

Using the ___ action in the call flow, you can transfer data to Scripts.
A . Get Participant data
B . Call data action
C . Set Participant data
D . Update data

View Answer

Answer: C

Explanation:

In Genesys Cloud CX, the Set Participant Data action is the correct choice for transferring data to scripts during a call flow. This action allows you to set specific data attributes for the participant (such as a customer or agent) that can then be accessed by scripts running during the interaction.

The Set Participant Data action is typically used to pass information gathered during an interaction, such as caller input or data fetched from external sources, so that it can be used in scripts to customize the experience further. This is crucial for dynamic and personalized script content based on the interaction context.

For more details, you can refer to the Genesys Cloud CX documentation on call flows and scripting, which explains how to use the Set Participant Data action effectively in various scenarios.

Reference: [Genesys Cloud CX Call Flow Documentation]

[Genesys Cloud CX Scripting Documentation]