Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer’s first name on the script page. Help him by choosing the correct syntax.

Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer’s first name on the script page. Help him by choosing the correct syntax.
A . {(Outbound.First Name)}
B . ((Outbound.First Name))
C . Outbound.First Name
D . {{Outbound.First Name}}

View Answer

Answer: D

Explanation:

In Genesys Cloud CX, when creating custom scripts, the correct syntax to display dynamic data, such as a customer’s first name, involves using double curly braces {{ }}. This syntax is used to reference data variables within the script.

{{Outbound.First Name}}: This syntax correctly refers to the "First Name" attribute from the Outbound object in the script. When the script is run, this placeholder will dynamically display the customer’s first name based on the data provided in the Outbound Campaign.

Using the correct syntax is crucial for ensuring that the data is pulled correctly and displayed as intended in the script.

Reference: Genesys Cloud CX Scripting Documentation​.