is being performed?

To establish a theory of probable cause, one technician investigates network issues in the server room while another technician troubleshoots the user’s workstation.

Which of the following troubleshooting methodologies

is being performed?
A . QUESTION NO : the obvious.
B . Divide and conquer.
C . Duplicate the problem
D . Research the knowledge base.

View Answer

Answer: B

Explanation:

Divide and conquer is a troubleshooting methodology that involves breaking down a complex problem into smaller and more manageable parts, and then testing each part to isolate the cause of the problem. QUESTION NO: the obvious, duplicate the problem, and research the knowledge base are not troubleshooting methodologies that involve dividing the problem into smaller parts.

Reference: CompTIA IT Fundamentals+ Study Guide: Exam FC0-U61, Second Edition, Chapter 9: Troubleshooting Methodology, page 332.