Which of the following is MOST useful for determining whether the goals of IT are aligned with the organization’s goals?

Which of the following is MOST useful for determining whether the goals of IT are aligned with the organization’s goals?
A . Balanced scorecard
B . Enterprise dashboard
C . Enterprise architecture (EA)
D . Key performance indicators (KPIs)

View Answer

Answer: A

Explanation:

The most useful tool for determining whether the goals of IT are aligned with the organization’s goals is a balanced scorecard. A balanced scorecard is a strategic management system that translates an organization’s vision and mission into a set of objectives and measures across four perspectives: financial, customer, internal process, and learning and growth. A balanced scorecard helps align IT goals with organizational goals by linking them to a common strategy map that shows how IT contributes to value creation and performance improvement in each perspective. A balanced scorecard also helps monitor and evaluate IT performance against predefined targets and indicators. Enterprise dashboard, enterprise architecture (EA), and key performance indicators (KPIs) are not the most useful tools for determining whether the goals of IT are aligned with the organization’s goals. These tools may help communicate, design, or measure IT goals or activities, but they do not provide a comprehensive framework for aligning IT goals with organizational goals across multiple dimensions.