Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.
A . Set scoping questions and outgoing email details in fine-tuning.
B . Create an email template for responses.
C . Create an account with the email address of the customer.
D . Configure the email address in the communication channel.
E . Set up service categories and service catalogs.

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Answer: A D E