What is the appropriate NetSuite Case Severity Level the user should select when submitting a Support Case?

An AP Clerk needs to pay multiple vendors, but encounters an unexpected error after navigating to the Pay Bills page.

The alternate solution is to use the Pay Single Vendor page, but this requires a great deal of time to pay the company’s vendors.

What is the appropriate NetSuite Case Severity Level the user should select when submitting a Support Case?
A . C1 – Critical / Business Down
B . C2 – Urgent
C . C4 – Enhancement / Non Tech Support
D . C3 – How To / Non Urgent questions

View Answer

Answer: B