What is an effective way to handle an objection?

During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.

What is an effective way to handle an objection?
A . Ask questions to characterize the issue.
B . Propose an alternative product.
C . Offer friendlier terms and a lower price.

View Answer

Answer: A

Explanation:

Asking questions to characterize the issue is an effective way to handle an objection from the customer. Asking questions helps to understand the root cause, scope, and impact of the objection, as well as to show empathy and respect for the customer’s concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objection.

Reference: https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling