Which design aspect contributes to this?

The customer prioritizes cost optimization and efficient resource allocation .

Which design aspect contributes to this?
A . Develop extensive custom functionalities with high implementation and maintenance costs.
B . Leverage standard Salesforce features and pre-built functionalities to avoid custom development.
C . Implement resource-intensive automations without considering their impact on operational cost.
D . Optimize agent schedules and routing based on real-time call volume and workload.

Answer: B

Explanation:

Focusing on cost optimization and efficient resource allocation, leveraging standard Salesforce features and pre-built functionalities is the most effective approach. This design aspect minimizes the need for extensive custom development, which can be costly and resource-intensive to maintain. By using built-in capabilities, organizations can take advantage of Salesforce’s robust platform, ensuring that they are using reliable, tested solutions that integrate seamlessly without the additional overhead associated with custom solutions.

Reference: https://help.salesforce.com/articleView?id=custom_vs_standard_objects.htm