Whistlekleen is a national dry cleaning and laundry company with 50 shops

DRAG DROP

Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer

complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry. The Quality

Manager tells you that these are the oldest shops in the company. The cleaning equipment needs

replacing but the company cannot afford it at the moment. You learn

that the shop managers were told to dismiss most of the claims on the basis of the poor quality of the laundered materials.

On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.

You raised a nonconformity against clause 8.5.1 of 150 9001. Select the words that best complete the sentence;

To complete the sentence click on the blank section you want to complete so it is highlighted in red and then dick on the applicable text from the options below., Alternatively, drag and drop the options to the appropriate blank section.

Answer:

Explanation:

The quality system failed to control the laundry services provided for customers in five shops.

The equipment used was not capable of consistently producing the required service.