Which of the following best describes the technician’s NEXT step?

An end user’s computer has been failing to open its word processing software. An IT technician successfully solves the problem.

Which of the following best describes the technician’s NEXT step?
A . Restart the computer.
B . Contact other users.
C . Disconnect the peripherals.
D . Document the findings.

View Answer

Answer: D

Explanation:

The final step in the standard troubleshooting methodology is to document the findings of the problem and the solution. This step involves recording the details of the problem, the steps taken to resolve it, the outcome of the solution, and any preventive measures implemented to avoid future occurrences. Documenting the findings can help to create a knowledge base for future reference, improve communication among IT professionals, and facilitate continuous improvement56.

Reference: = CompTIA IT Fundamentals (ITF+) Study Guide, 2nd Edition, Chapter 7: Explain the Troubleshooting Methodology3; Troubleshooting Methodology | IT Support and Help Desk | CompTIA7