In new product development, which concurrent engineering technique helps ensure efficient production process to meet customer requirements?

In new product development, which concurrent engineering technique helps ensure efficient production process to meet customer requirements?
A . Failure mode effects analysis (FMEA)
B . Early supplier involvement (ESI)
C . Quality function deployment (QFD)
D . Statistical process control (SPC)

View Answer

Answer: C

Explanation:

quality function deployment (QFD) is a concurrent engineering technique that helps ensure efficient production process to meet customer requirements. QFD is defined as "a method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process"2. QFD uses a matrix called the House of Quality to translate customer needs into technical specifications, prioritize design features, and identify potential trade-offs3. QFD helps to reduce development time and cost, improve product quality and performance, and enhance customer satisfaction4.

1: Concurrent Engineering – Product Development – Grist Project Management 2: Quality Function

Deployment (QFD) and House of Quality – ASQ 3: Quality Function Deployment (QFD) – What is Six

Sigma 4: Quality Function Deployment (QFD) – an overview | ScienceDirect Topics