Under which of the following major Cost of Quality categories would testing a software upgrade be classified?

Under which of the following major Cost of Quality categories would testing a software upgrade be classified?
A . Appraisal
B . Prevention
C . Internal failure
D . External failure

View Answer

Answer: A

Explanation:

Testing a software upgrade is classified under the appraisal category of the Cost of Quality. Appraisal costs are associated with evaluating and measuring the quality of products through testing and inspection to ensure they meet quality standards and specifications.

Reference: ISO 9001:2015 quality management principles and ASQ (American Society for Quality) definitions of Cost of Quality, which categorize testing activities as appraisal costs.