How should an administrator provide proper access?

A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.

How should an administrator provide proper access?
A . Create a new profile
B . Configure permission sets.
C . Assign a new role.
D . Set Up Manual Sharing

View Answer

Answer: B

Explanation:

Permission sets are a flexible way to grant additional access to users without changing their profiles. To provide access to the lead object for a team of support users, create a permission set that includes the appropriate object and field permissions for leads, and then assign it to the users.

Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5