Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?

Which of the following statements is correct when the ‘Contact Local Time’ field is enabled in a case form?

exams CIS-CSM V3 CIS-CSM exam 0 Comments

Which of the following statements is correct when the ‘Contact Local Time’ field is enabled in a case form?
A . The field is not based of the customers profile time zone
B . The field is active in the base form
C . The field is always based on the system time zone
D . Agents can use the field to identify if it is the right time to contact customer

Answer: A