What are the types of units used to measure entitlements? (Choose two.)

What are the types of units used to measure entitlements? (Choose two.)
A . Hours
B . Contract
C . Cost
D . Case

View Answer

Answer: A, D

Explanation:

Entitlements are counted on a per unit basis. The Unit field on the Service Entitlement form defines the unit type, either cases or hours.

Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-csm-entitlements.html