Articles can provide the following: (Choose three.)

Articles can provide the following: (Choose three.)
A . Document current and known issues
B . Provide answers and responses to common issues or questions
C . Information about customer’s service contract
D . Share product information

View Answer

Answer: A, B, D

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/topic/p_KnowledgeManagment.html