service agents to respond effectively?

What should a consultant recommend to ensure chat requests contain sufficient information for

service agents to respond effectively?
A . Customize Intents using Einstein Chatbots.
B . Customize the Lightning Console chat page.
C . Customize the pre-chat form.

View Answer

Answer: C

Explanation:

Customizing the pre-chat form allows for the collection of sufficient information from customers before a chat session begins. This ensures that service agents have the context and details needed to respond effectively, improving the efficiency and quality of chat interactions.