Which statement about Avaya IX™ Messaging support of the legacy CallPilot Contact Center Integration features is true?

Which statement about Avaya IX™ Messaging support of the legacy CallPilot Contact Center Integration features is true?
A . It requires a specific session manager to support the integration.
B . It requires a session manager in general to support the integration.
C . It can only be deployed with JITC.
D . There is no need for Session Manager.

View Answer

Answer: B

Explanation:

Avaya IX™ Messaging supports legacy CallPilot Contact Center Integration features, ensuring business continuity for CallPilot/call center implementations. This includes features like “MLink,” “Access,” and “GiveIVR.” The integration of these features into Avaya IX™ Messaging does not require a specific session manager but does necessitate a session manager in general to support the integration. This allows for a seamless transition from CallPilot to Avaya IX™ Messaging, providing a secure, flexible, and scalable messaging platform that integrates with existing telephony environments.

Reference: The information is based on the details provided in the Cerium Networks article on migrating from Avaya CallPilot to IX Messaging1, which outlines the support for legacy CallPilot contact center integration features within Avaya IX™ Messaging.