What are two core components of PCCE? (Choose two.)

What are two core components of PCCE? (Choose two.)
A . CVP Call/VXML Server
B . Agent PG A and B side
C . Cisco ECE Services Server
D . CVP Reporting Server
E . Cisco ECE Web server

View Answer

Answer: A, B

Explanation:

CVP Call/VXML Server is one of the core components of PCCE, as it provides voice response

applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. B Agent PG A and B side are another core components of PCCE, as they provide communication between CUCM and UCCE/PCCE components, such as Router, Logger, and CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9; Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 3