Which two call transfers are supported in PCCE Deployments? (Choose two.)

Which two call transfers are supported in PCCE Deployments? (Choose two.)
A . SRTP Refer
B . Release VXML Trunk Transfer
C . CCE Managed Transfer
D . CUCM Destination Transfer
E . SIP Refer

View Answer

Answer: C, E

Explanation:

C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101