Which cloud service model should it consider?

A BPO company would like to expand its business and provide 24 x 7 customer service. Therefore, the organization wants to migrate to a fully functional cloud environment that provides all features with minimum maintenance and administration.

Which cloud service model should it consider?
A . laaS
B . PaaS
C . RaaS
D . SaaS

View Answer

Answer: D

Explanation:

SaaS, or Software as a Service, is the ideal cloud service model for a BPO company looking to expand its business and provide 24/7 customer service with minimal maintenance and administration. SaaS provides a complete software solution that is managed by the service provider and delivered over the internet, which aligns with the needs of a BPO company for several reasons: