Which of the following steps should the technician take NEXT?

A help desk technician thinks a desktop PC has failed due to a defective power supply.

Which of the following steps should the technician take NEXT?
A . Inquire about environmental or infrastructure changes.
B . Conduct external or internal research based on symptoms.
C . Establish a plan of action to resolve the problem and implement the solution.
D . Document the findings, actions, and outcomes.

View Answer

Answer: C

Explanation:

Once the technician has determined that the power supply is likely to be defective, they should establish a plan of action to resolve the problem. This may include replacing the power supply or further testing to confirm that it is indeed defective. After establishing a plan of action, the technician should implement the solution and verify that it has resolved the issue.