ASQ CMQ-OE Certified Manager of Quality/Organizational Excellence Exam Online Training
ASQ CMQ-OE Online Training
The questions for CMQ-OE were last updated at Nov 22,2024.
- Exam Code: CMQ-OE
- Exam Name: Certified Manager of Quality/Organizational Excellence Exam
- Certification Provider: ASQ
- Latest update: Nov 22,2024
One of the first steps in optimizing the supply chain is to
- A . develop a flowchart
- B . conduct a cause and effect analysis
- C . apply the Dealing wheel
- D . create a fault tree analysis
In the Kano model, which of the following best defines an exciter attribute?
- A . These attributes can be rated as "important" but they are expected.
- B . These are articulated needs, what customers will say they need.
- C . These are unexpected but if offered, uener.ne "delight" and surprise the customer
- D . Satisfaction increases linearly as these attributes arc more fully delivered
A senior executive invites employees to become members of a team that will help make decisions about which actions to lake before implementing the action selected by the executive.
What kind of leadership style is executive using?
- A . Nondirective
- B . Consultative
- C . Results-based
- D . Open-door
When a quality manager develops a long-term strategy for quality within an organization, winch of the following is the first step?
- A . Establishing benchmarks
- B . Developing the quality mission statement
- C . Interviewing line personnel
- D . Assigning staff to assist in the effort
An organization that liar, similar norms and values across product, unit, or functional boundaries is best described as having which of the following types of culture?
- A . Strategic
- B . Strong
- C . Adaptive
- D . Integrated
Ethics in the workplace can include
- A . indifference isolation and dishonesty
- B . honesty, loyalty and fairness
- C . respect, disparity and tolerance
- D . trust, integrity and self interest
Which of the following approaches indicates that a company has aligned its human resources with its strategic goals?
- A . Paying employees appropriately for the work they do
- B . Involving employees through the use of suggestion boxes and awards
- C . Providing on-the-job training and individualized job performance feedback
- D . Developing business objectives that include measures of customer and employee satisfaction
Which of the following tools provides top management with a macro-level review of the effectiveness of the quality system?
- A . Industry trend data for ISO Certifications
- B . Baldrige application self-analysis worksheet
- C . plans for quality records
- D . Procedures for processing nonconformances
The following chart was developed by a team.
This is an example of what type of chart?
- A . PERT
- B . Gantt
- C . Pareto
- D . Shewhart
An adult training program is most effective when it
- A . is presented at the workplace rather than off-site
- B . is designed and conducted by area managers
- C . uses a combination of lecture and self-test methods
- D . takes into account the trainees’ learning styles
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