Genesys GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam Online Training
Genesys GCP-GCX Online Training
The questions for GCP-GCX were last updated at Nov 22,2024.
- Exam Code: GCP-GCX
- Exam Name: Genesys Cloud CX Certified Professional-Consolidated Exam
- Certification Provider: Genesys
- Latest update: Nov 22,2024
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
- A . Workgroups
- B . Rooms
- C . Groups
- D . Roles
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.
- A . True
- B . False
Which of the following are AND Evaluation Methods? (Choose three.)
- A . All skills matching
- B . Best available skills
- C . Bullseye matching
- D . Disregard skills
- E . Agent availability
What is the distinguishing feature between queues and groups?
- A . Queues can have agents as members, while groups cannot.
- B . Both queues and groups have the same ACD capabilities.
- C . Unlike groups, queues allow for more complex scenarios like skill-based routing.
- D . Queues can be used in Architect flows, while groups cannot.
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
- A . Language
- B . Roles
- C . Skills
- D . Queue
Which feature enables a voice interaction to interrupt an email interaction?
- A . Utilization
- B . ACD Skills
- C . Emergency Routing
- D . Scripts
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?
- A . 8
- B . 6
- C . 4
- D . 2
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
- A . True
- B . False
Which role is automatically assigned to a new user?
- A . User
- B . Communicate – User
- C . admin
- D . employee
Select the features available in Genesys Cloud CX Architect. (Choose three.)
- A . Play pre-recorded messages
- B . Convert text to speech
- C . Configure queues
- D . Create skills
- E . Receive and route calls
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