Which protocol is used by UCCE/PCCE to communicate with CUCM?

Which protocol is used by UCCE/PCCE to communicate with CUCM?
A . IH323
B . TAP1
C . JTAPI
D . SIP

View Answer

Answer: C

Explanation:

The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and CTI ports on CUCM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10