What is the role of CVP in UCCE/PCCE?

What is the role of CVP in UCCE/PCCE?
A . interface between CUBE and UCCE/PCCE
B . queuing and self-service IVR
C . call routing brain of PCCE/UCCE
D . plays IVR Prompts to Callers

View Answer

Answer: B

Explanation:

The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9